1. Introduction

These Terms and Conditions (“Terms”) govern the use of our online services (collectively, the “Services”) provided by Hedi Shah Company (“we,” “our,” or “us”) to you (“you” or “client”). By accessing and using our Services, you agree to abide by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Services

2.1. Description: Our Services encompass online personal/group training, movement coaching, postural restoration and mindfulness practices provided via virtual platforms, video conferencing, or other digital mediums.

2.2. Client Responsibility: You are responsible for providing accurate information about your health, fitness level, and any pre-existing medical conditions. We will use this information to design personalized training and wellbeing programs. We are not medical doctors and you understand that participating in fitness training and exercise programs provided by Hedi Shah Company may involve physical exertion and various movements that could result in injury. You acknowledge that you have voluntarily chosen to participate in these activities with knowledge of the potential risks involved.

By signing up for our services, you confirm that you are in good physical health and that you have no medical conditions or injuries that would prevent you from participating in these activities. You have consulted with a medical professional if necessary before starting these activities. You hereby release and discharge Hedi Shah Company, their employees, contractors, and representatives from any and all liability, claims, demands, actions, or causes of action related to any injury, loss, or damage that may occur during or as a result of my participation in these activities.

2.3. Progress Tracking: We may use various tools to track your progress, such as fitness assessments, progress photos, and performance data.

3. Payments and Fees

3.1. Pricing: The pricing for our Services is detailed on our website or as agreed upon separately. We reserve the right to modify pricing with notice.

3.2. Payment: Payment for Services is due in advance or as otherwise agreed upon. Subscriptions will automatically renew until cancelled (unless it mentions one-time purchase only). To cancel please visit your purchases in your profile before your due dates. We accept various payment methods as indicated on our website.

3.3. Refunds: Refund and/or cancellation are unavailable past due dates. We do not offer refunds or credits either.

4. Scheduling and Cancellations

4.1. Session Scheduling: Sessions must be scheduled in advance through our online booking system or as otherwise specified. Late arrivals will result in a shortened session.

4.2. Cancellations: You MUST cancel or reschedule 24 hour before your scheduled session. Failure to provide adequate notice will result in charges for the session.

5. Privacy and Confidentiality

5.1. Privacy: We will collect and process personal information as described in our Privacy Policy, which is an integral part of these Terms.

5.2. Confidentiality: We will maintain the confidentiality of all personal information and details shared during the course of our Services.

5.3. Marketing: If you attend a live session (only if it mentions), please be aware, that this session may be recorded as an educational resource for our current and future clients, and you consent to Hedi Shah using the video (including your name, voice, image, etc.) in the future. We also take pictures for marketing and promotional purposes. If you have any reservations about this, please contact Hedi Shah directly; if not, you consent to Hedi Shah using the photos taken.

6. Client Responsibilities

6.1. Health and Safety: You agree to inform us immediately of any physical discomfort, pain, or adverse reactions experienced during or after a session. Consult a healthcare professional if necessary.

6.2. Equipment and Environment: You are responsible for ensuring you have access to suitable equipment and a safe environment for training and other wellbeing sessions.

6.3. Compliance: You agree to follow all instructions provided by us and to engage in the Services with diligence and commitment.

7. Termination

We reserve the right to terminate our Services or suspend your access for violation of these Terms, disruptive behavior, non-payment, or any other reason deemed appropriate.

8. Liability

8.1. Our liability is limited to the extent permitted by applicable law. We are not liable for any injuries, accidents, or other adverse events that may occur during or as a result of using our Services.

8.2. You acknowledge that participating in physical activities carries inherent risks, and you assume all such risks.

9. Governing Law

These Terms are governed by the laws of Greater Britain, and any disputes shall be resolved in accordance with those laws.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and your continued use of our Services constitutes acceptance of the updated Terms.

11. Contact Information

For questions, concerns, or inquiries regarding these Terms or our Services, please contact us at [support@hedishah.com](mailto:support@hedishah.com)

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for services.